Rethinking Uber Eats

A service design proposed for a Politecnico di Milano project for Uber Eats Italy.

This project aims to research Uber Eats experience and find the problems and critical points that could be the challenge for Uber Eats in the future. Thus, we did a rethinking and proposed the idea to enrich Uber Eats as a food delivery service. We focused on user experience design and customer journey while using Uber Eats.
Group order clubbing is when you order from differ- ent restaurants at the same time and it reaches you together at same time rather than by two different drivers. Or clubbing orders of people ordering same thing at same time from same location by one code. Impact: People who order at same time from same location can enjoy their food together.

Project Gallery

Existing Offering Map
Research Summary
Interviews
Existing Customer Journey Map
Proposed Service
Service Blur Print 'Club the Restaurants' 1
Service Blur Print 'Club the Restaurants' 2
Service Blur Print 'Club the Orders' 1
Service Blur Print 'Club the Orders' 2
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