Rethinking Uber Eats

Service Design Research, 2017

This project aims to research Uber Eats experience and find the problems and critical points that could be the challenge for Uber Eats in the future. Thus, we did a rethinking and proposed the idea to enrich Uber Eats as a food delivery service. We focused on user experience design and customer journey while using Uber Eats.
Group order clubbing is when you order from different restaurants at the same time and it reaches you together at same time rather than by two different drivers. Or clubbing orders of people ordering the same thing at same time from the same location by one code. Impact: People who order at same time from same location can enjoy their food together.